Privacy Policy

Changes to This Policy

Effective Date: February 10th, 2026

Smiles on Route is committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.

Information We Collect

We may collect personal information that you voluntarily provide to us through our website, including:

• Name

• Email address

• Phone number

• Information submitted through our contact form

We only collect information that is necessary to respond to inquiries or communicate with you.

How We Use Your Information

Personal information collected through our website may be used to:

• Respond to questions or inquiries

• Communicate about services or in-home care

• Provide information you have requested

• Improve our website and user experience

• We do not use your information for unsolicited marketing.

Online Booking (Third-Party Platform)

Appointment booking is handled through a secure third-party booking platform. When you choose to book an appointment, you will be directed away from the Smiles on Route website to complete your booking.

Any personal or health information submitted through the booking platform is collected and managed by that third party and is subject to their privacy policy and terms of use. Smiles on Route does not control how information is collected or stored within the third-party system.

We encourage you to review the privacy policy of the booking provider before submitting information.

Sharing Your Information

Smiles on Route does not sell, trade, or rent personal information to third parties.

• Your information may only be shared when required:

• To comply with legal or regulatory obligations

• With trusted service providers supporting website functionality, only as necessary

All information is handled confidentially.

Protecting Your Information

We take reasonable steps to protect personal information collected through our website from unauthorized access, use, or disclosure. Access is limited to those who require the information to respond to inquiries or provide services.

Cookies & Website Analytics

Our website may use cookies or basic analytics tools to understand website traffic and improve user experience. These tools do not collect personally identifiable information.

You can disable cookies through your browser settings if you prefer.

You have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Ask questions about how your information is handled

Requests can be made using the contact information below.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Smiles on Route
Email: nicolena@smilesonroute.ca
Phone: (705) 773-2098

Appointment booking is completed through a third-party platform. Please review their privacy policy before submitting personal information through third-party booking application.